Privacy Policy

GENERAL INFORMATION

Protecting your privacy and confidentiality of your personal information is paramount to us. Any personal information you give us for business purposes whether, through phone, website, app, or in-store would be protected according to this privacy policy and applicable law. This privacy policy is not for the personal information of employees and franchisees of Cascabowl.

WHAT IS PERSONAL INFORMATION

Personal Information refers to information about an identifiable individual. This includes but is not limited to Name, Phone, Email, Address, and Payment Information.

WHAT PERSONAL INFORMATION DO WE COLLECT

Contact and profile information: We may collect personal information, such as your name, phone number, address, business information, gender, age, postal/zip code, and e-mail address, when you register for our Service, place an order for delivery, sign up for our promotions/mailing list, participate in an offer or loyalty program, redeem or participate in a promotion, enter a contest or sweepstakes, purchase or redeem a gift card, or otherwise communicate or interact with us. We use this information to create, verify and personalize your account, to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.

Payment and transaction information: We may collect information such as items purchased, date and time of your transaction, amount purchased, whether you used a particular coupon or deal, and payment information, such as your credit/debit card or gift card, or loyalty program details, when you make an in-store or online purchase. We use this information to fulfill your order and complete your transaction, update your rewards, detect and prevent fraud, and to inform our advertising and marketing.

Comments, chat, and opinions: When you contact us directly (e.g., by email, phone, mail, or by completing an online form or participating in online chat), we may record your comments and opinions. We may also record comments and opinions you express when responding to surveys, entering a contest or sweepstakes, or taking part in a promotion. We use this information to respond to your question or comment, to evaluate and improve our products and services, and to inform our marketing and advertising activities. When you contact us directly to submit a concern, complaint, or question, we may record your comments and collect the personal information contained in your communications (e.g., contact information, health or medical information, photos, etc.). We use this information to respond to your questions or concerns and to evaluate and improve our products and services.

HOW DO WE COLLECT PERSONAL INFORMATION
Cascabowl collects personal information for the following purposes which you provide voluntarily: place an order, subscribe to Cascabowl, rewards, make an online purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, submit a job application, participate in a survey, contest or sweepstakes, redeem a promotion, or use some other feature of our Service.

Information we collect when you use our Sites and our Service:

1. Location information.
2. Information you may post or submit to our Sites

In-store data we collect:

1. Transaction information: We may collect information about your in-store transaction such as items purchased, date and time of your transaction, amount purchased, and payment information, such as your credit/debit card or gift card details, when you make an in-store purchase.

HOW DO WE USE PERSONAL INFORMATION
Cascabowl use personal information for the sole purpose it was provided for i.e., to process delivery, takeout, subscribe, payment processing, refunds, respond to queries or concerns, contest or sweepstakes, rewards.

HOW DO WE SECURE PERSONAL INFORMATION
Cascabowl’s has several security protocols in place to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use several latest and most updated anti-malware software and firewall protection to secure your personal information. Further, personal information is encrypted and protected inside a number of data layers. Nevertheless, transmission and storage are not completely secure (whether online or offline) and we cannot guarantee the security of your information.

COOKIE POLICY
Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience.
Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you. You have the choice to organize your web browser settings to whether let the browser store cookies and customize that. You may also block all cookies.

If you are avoiding public spaces we have a great partnership with Skip the Dishes, Uber Easts and Doordash to help serve you from home.

Our goal has always been to serve our guests high quality food made with fresh and healthy ingredients in a clean kitchen and this remains our goal every single day.